Terms & Conditions

DEFINITIONS

In these conditions, the following terms shall have the following meaning “The Company” means Eb Music. “Customer” means the customer of the company. “Contract” means any contract for the sale of goods by The Company to the Customer.

PAYMENT

Payment shall become due upon placement of the order. No goods shall be supplied without payment. Goods shall be delivered by a carrier of The Company’s choosing. Carriage will be at cost to the Customer and forms part of the invoice. We aim to dispatch goods within 5 working days. Please wait 31 days to report to Eb Music any outstanding orders.

PRE ORDERS

Any product purchased marked as a ‘pre order’ will be available for dispatch and distribution at a later date, this date will be written within the product description however will be subject to change. The Customer will be charged at the point of purchase.


CLAIMS

Claims arising from damage delay or partial loss of the goods in transit must be made in writing to The Company within seven working days of delivery. The Company shall be afforded reasonable opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by The Company promptly return any of the goods subject of any claim and any packing materials securely packaged and return them to The Company for examination.


LIABILITY

If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, The Company shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.
If the Customer establishes that any of the goods are defective The Company shall, at its option replace them with similar goods or allow the Customer credit for their invoice value.
In no circumstances shall the liability of The Company to the Customer under this condition exceed the invoice value of the goods.


TAXES AND DUTIES

Customers must be aware that they may be liable to pay Import Taxes and Duties if value of goods ordered are of a value over their national import thresholds.

RETURNS

We have an “exchange only” return policy. Customers that receive goods that are faulty or do not fit must email us at shop@emiliobuonanni.com with the subject line: Eb Music Return. Exchanges are available for up to 30 days after delivery. Returned goods must be returned to Eb Music within 7 working days of the item being requested in writing or verbally by The Company to an address to be specified in the request. The Company shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value.


SPECIFICATIONS

The Company reserve the right to alter specifications to those stated in the catalogue including slight differences in colour, shade and size.
The Customer’s statutory rights will not be affected.


MAILING LIST

By registering with the shop, Eb Music may use your e-mail address to send you appropriate news, updates, ticket info, etc.


DIGITAL CONTENT SYSTEM REQUIRMENTS

Use of downloadable music content Services will require a device such as a computer with a music playback program installed, Internet access (fees may apply), and certain software (fees may apply), and may involve obtaining updates or upgrades from time to time. High-speed Internet access is strongly recommended.


DIGITAL CONTENT USAGE RULES

Your use of the Products is conditional upon your prior acceptance of the terms of this Agreement.
Product download limits are limited as written within the product description or transaction/order.
Your license of Products as authorized hereunder permits you to use the Products only for personal, non-commercial use, and not for redistribution, transfer, assignment or sublicensee, to the extent permitted by law.
You shall be permitted to export, burn (if applicable) or copy (if applicable) Products solely for personal, noncommercial use.


DIGITAL CONTENT CANCELLATION RIGHTS

You have the right to withdraw from your purchase without penalty and without giving any reason until delivery of the Products has started.
Eb Music reserve the right to not refund or cancel a digital content order once delivery of the product has begun. The download service commences immediately when you begin to download your product and you will not have the right to withdraw or cancel your order after this point.


CONTACT

For enquiries regarding merchandise sales and digital content sales please email; shop@emiliobuonanni.com